Service Level Agreements

While you can’t predict unexpected events, we’ll ensure the right precautions!

Trusted By The World's Best Organizations

Service Level Agreements

Why you stay inside a big risk? Infrastructure is the essential foundation of your business, Modernize Technology; Global Service is committed to delivering timely resolution. we are brought you the benefits,

  • Increased business productivity and improved uptime
  • Increased return on your IT investment
  • Onsite support
  • High-quality support backed by Modernize Technology
  • Reliable response times and predictable repair times
  • More effective IT resource planning and enhanced staff productivity
  • Support tailored to your processes
  • Dedicated technical account manager

Service Packages

Modernize Tech Insight Co., Ltd. offer local and international regional by providing consistent and accessible support to our valued customers.

Silver

Starter Plan

Definition: 3 Business Days
  • Parts: Dedicated as, per SLA
  • Help Desk: Mon-Fri 8:30AM-5:30PM
  • Location: New parts shipped from local &international
  • Engineers: Global &local remote services &onsite engineers as needed
  • Service portal: Online VIP service portal
  • Point of contact: Help-desk contact, Service engineer, technical account manager

Gold

Starter Plan

Definition: Next Business Day (NBD)
  • Parts: Dedicated as, per SLA
  • Help Desk: Mon-Fri 8:30AM-5:30PM
  • Location: New parts shipped from local &international
  • Engineers: Global &local remote services &onsite engineers as needed
  • Service portal: Online VIP service portal
  • Point of contact: Help-desk contact, Service engineer, technical account manager

Platinum

Starter Plan

Definition: Next 0-6 hours
  • Parts: Dedicated as, per SLA
  • Help Desk: Mon-Sat 8:30AM-5:30PM
  • Location: New parts shipped from local &international
  • Engineers: Global &local remote services &onsite engineers as needed
  • Service portal: Online VIP service portal
  • Point of contact: Help-desk contact, Service engineer, technical account manager

Diamond

Starter Plan

Definition: Next 0-4 hours
  • Parts: Dedicated as, per SLA
  • Help Desk: Mon-Sat 8:30AM-5:30PM
  • Location: Dedicated critical parts, new parts shipped from local &international
  • Engineers: Global &local remote services &onsite engineers as needed
  • Service portal: Online VIP service portal
  • Point of contact: Help-desk contact, Service engineer, technical account manager

Perfect Solutions For Your Business!

Modernize Tech Insights has been helping organizations throughout the World to manage their IT with our unique approach to technology management and consultancy solutions.

    1
    Projects And Software Developed in 2021
    1
    Qualified Employees And Developers With Us
    1
    Satisfied Clients We Have Served Globally
    1
    Years Of Experience In The IT & Software Industry

    Modernize Tech Insights Co., Ltd was officially registered in early 2020. We are a group of professional and expert engineers who have a different skill set to collaborate with each other to deliver A to Z modern technology solutions to accelerate business productivity speed.

    Our Location
    #302A St.150, Teok Laork 2 Toul Kork, PhnomPenh Cambodia.
    Quick Contact
    Email: contact@modernizeti.com
    Support: contact@modernizeti.com
    Opening Hours
    From Monday - Friday
    8:00 am to 5:30 pm

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